There are a number of ways to place an order with Chocogram™. The easiest and most efficient way is to order your Chocogram™ online. You may also choose to email, or phone your order through. Should you need assistance with any of these options please give us a call.

You can contact us Monday to Friday between the hours of 9:30am – 4:30pm (AEST). Regretfully, our offices are closed on Saturday and Sunday, so although you can still place an order with us online, you will be unable to contact us directly. Phone: (02) 8060 2994 Fax: (02) 8905 9130.

Chocogram™ may contain some light traces of nuts, therefore our chocolate is not suitable for nut allergy sufferers.

Chocogram™ contain only small amounts of soy lecithin.

Not at the moment. Our milk, dark and white chocolate letters are not made from sugar free chocolate.

To maintain the freshness of your purchase, we recommend that you store your Chocogram™ in a cool dry cupboard away from heat or light source, and never leave it in a parked car for any length of time.

Only refrigerate in extreme weather conditions.

If chocolate is exposed to temperature fluctuations, the chocolate may appear white. The chocolate is still edible, but the quality and texture will be affected.

Your payments are made using a secure payment gateway. This ensures that all information you send to us via the Internet will be encrypted. If any other user intercepts the communication they will only be able to view an encrypted form. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser supports the use of encrypted data transmissions. You will know that you are in a secure environment when ordering on www.chocogram.com.au by the appearance of a security notice when you enter a secure page, as well as a secure icon will appear on your browser.

We accept VISA, MASTERCARD and AMEX. If you prefer to send an Australian Money Order or make a direct bank transfer you are free to do so. Note that orders only will be shipped when full payment is received.

Yes, we accept paypal.

We can send Chocogram™ to any city Australia wide. Overseas deliveries are possible within the UK, Europe, Canada and the United States. Please contact us for further enquiries.

$ 12.50 flat rate. (excluding bulk orders)

Orders placed by 03:00 pm EST

We ship with Australia Post and Allied Express. Australia Post often works out best as your Chocogram™ can be delivered to your nearest post office when there is no one available at the delivery address. Allied express is used for our same day deliveries within Sydney inner west, CBD and eastern suburbs. If no one in attendance, they will contact you to reschedule a new time. You can also call in to pick up your order yourself. It is your responsibility to ensure that the delivery address is correct and attended during business hours. For other delivery services please contact us for special arrangements.

At Chocogram™ we endeavour to make every effort to deliver our products effectively and efficiently the next business day. Unfortunately it is out of our control if your package is held up within the company's or hospital's mailroom system. To avoid any disappointment, please confirm this with the company first.

There could be delays, but this really depends on the company as to when the mail is collected from the mailroom. Please note, that either way your parcel will always be delivered. We cannot guarantee a time of delivery. To avoid any disappointment, please confirm this with the company first.

You will receive your invoice via email. No invoice will be included with the Chocogram™.

To make certain that your Chocogram™ arrives in optimum condition we use insulated envelopes to keep the Chocogram™ within the optimal temperature range during the hot summer months. It is your responsibility to ensure that the delivery address is attended.

If you have an important date to celebrate and you would like to be sure you do not forget it, then we invite you to use our Chocoalarm. Whether you need to remember a birthday, anniversary or a special occasion, the chocoalarm is an easy to use reminder service which will contact you automatically a few days before your special date. If you would like to take advantage of this free service, please register on our site.

No! You are not obliged at all. Once you have registered with www.chocogram.com.au you are entitled to unlimited use of our Chocoalarm reminder service. This is an obligation free service offered to everyone.

To make your next order super fast, you need to register with us! You'll get easy access to your order history, shipment status updates, unlimited use of the Chocoalarm reminder service, plus regular news, competitions and specials.

There are no minimum orders.

Please contact us immediately so we can rectify the problem.