Dear Amy, Thank you for taking the time to share your feedback . I am truly sorry for any stress and disappointment you experienced leading up to your wedding day. I understand the importance of a seamless experience during such a significant time, and I deeply regret any inconvenience my cancellation may have caused. Please know that it was never my intention to cause you any distress. The decision to cancel was not made lightly, and it was a situation that was completely unforeseen. Family commitments can sometimes be unpredictable, and in this case, I was needed for my brother’s wedding, which was an unexpected and last-minute development. I am surprised to receive this review eight months after your wedding day services, as your concerns were not brought to my attention earlier. I would have appreciated the opportunity to address these issues sooner and work towards a resolution. I am deeply disappointed that my actions were perceived as being motivated by financial gain. Please know that my passion for my work, and the happiness and satisfaction of my brides, are my primary motivations. My ultimate goal is always to make each bride look and feel her very best on her special day. In light of this, I want to highlight the efforts made to ensure your satisfaction from the beginning: • Responsive Communication: I strived to be attentive and responsive to all your needs and ideas throughout our interactions. • Flexibility: When the number of bridesmaids requiring hair and makeup services was significantly reduced from 4 to 0. I honoured the original quote to accommodate your changes. • Proactive Solutions: Despite the unforeseen circumstance that required my cancellation, I took immediate action to find a suitable and talented replacement makeup artist to ensure you received the high-quality service you deserved. • Financial Consideration: The commission received from the new hair and makeup artist was a standard industry practice and was part of the arrangement to secure a seamless transition for your makeup services. I also want to acknowledge the broader context of the challenges faced by small businesses during the COVID-19 pandemic. It has been a difficult time for many, including myself, as we navigate running a business while also raising and supporting a young family. I deeply value the trust you placed in me, and it was never my intention to cause any distress. The decision to cancel was made with a heavy heart due to unexpected family commitments. I am committed to making amends and ensuring your experience with Eva Hair and Makeup is remembered positively. If there is anything further I can do or if you would like to discuss this matter, please do not hesitate to contact me directly. Warm regards, Eva .

Thank you for your heartfelt beautiful review. I feel so happy and blessed to hear how we exceeded your expectations and made your day so memorable. You are an angel Mia. Blessings to you xx

Dear Georgina, I am truly moved by your heartfelt review. Reading your words brings tears to my eyes. Being able to pursue my passion and love what I do is a tremendous privilege, and I always strive to provide the best service possible to my clients. Your review serves as a confirmation that I am on the right path and that my efforts are making a positive impact. Working with you and your bridal party was an absolute blessing. I am incredibly grateful for the trust you placed in me to be a part of your special day. It was an honor to serve you and contribute to making your wedding day truly unforgettable. Thank you from the bottom of my heart for your kind words and for choosing me as your hair and makeup artist. Your satisfaction and happiness mean the world to me. Warmest regards, Eva