Dear customer, Thank you very much for your review. I really enjoyed working with you and your family as well. However, in regards to the fact of my reaching 24 minutes late, I would like to throw some light on this incident for the benefit of those potential customers visiting this page and who could take this as a negative aspect of my deliverable, as that would be really unfortunate. As you know that I only had a 36 hours’ notice for this photo shoot to start with. Besides rescheduling my other commitments (both work-related and personal) I explained to you that my daughter was not keeping well and she is in and out of hospital at that stage. Despite this predicament I still took the job up, respecting your emotion attached to this big occasion. On the morning of our shooting date, I unfortunately had to take my daughter to the hospital, as she fell sick, all of a sudden, yet again. I had sent you text messages and left quite a few voice-mails, updating you of this unforeseen event and the probability of some delay. Added to this, was the challenge of the long distance factor. With my daughter still at hospital (with her mum), I had to then drive about 275 kms on the trot (without violating the speed limits) to reach the shooting location in regional Victoria from Melbourne. After all these, I finally reached your location 24 minutes past the scheduled time which I apologized for straightway. I would have been really grateful to you if you had considered these factors while reviewing my service. Nevertheless, I have now officially signed up with One-Flare an ‘On-Time Guarantee’ service agreement, and if you want, I can refund $50 to you for this delay. Please feel free to contact me anytime over the mobile, email or even here. Yours sincerely, LENS KOVER Photography